Choose what, when & how you communicate.
Flexible customer communications management software and services now available in North America.
We help you communicate with your customers the way they want. Starting by understanding your unique needs, we then customize a solution to optimize communication with your customers.
TOP reasons to choose Centtric & Scriptura:
Communicate the way your customers want – paper, email, web, mobile, ...
Let your customer choose the communication medium and frequency, be it monthly emails or annual letters or both! Whether its print or electronic – the information is securely delivered in a clear, consistent manner that supports your company’s communication strategy. Online copies of past communications can be made readily available to your underwriters, brokers, claims agents – so that they are be able to provide the highest degree of customer service possible.
Scalable and Personalized from 1 letter to 10,000 policies to 10,000,000 monthly statements
In the past, highly personalized, one-to-one letters and high-volume communications needed different tools, and different approaches. Scriptura can handle it all, seamlessly. It can interface with most systems, regardless of their age, and use cross departmental data to quickly create a single personalized letter, or a batch of monthly invoices.
Reduce document setup from days to hours
Very recently, Centtric converted a major insurer’s library of communication from Word to Scriptura. Because of the simple, multilingual, modular format of Scriptura, over 400 word documents were reduced to fewer than 100 Scriptura templates. What’s more, Scriptura’s graphic workflow design allowed those document templates to be merged, sorted, and secured automatically.
Flexible integration with existing systems and processes
Scriptura’s flexible, open design, and Centtric’s expertise with enterprise data systems lets you access many different sources of data for use in your communications. Scriptura is also flexible enough that it can be implemented in phases or ‘big bang’, depending on your timelines and needs.
Built on open standards to handle tomorrow’s changes
Change is certain, and Scriptura allows you to plan for it. Scriptura is built on widely accepted open standards. Open standards enhance interoperability between technologies and applications. Open standards lower the implementation costs of new platforms and ensure that tomorrow’s changes can be handled.